If you need to return a product purchased through our site for any reason, you may return the item(s) within 14 days for an exchange or refund.
Please be advised that prior authorisation is required on all returns. For authorisation to process a return, please call 020 8438 3282. If you would prefer to email us, please do so at PersonalShopper@iiaa.eu.
Unfortunately any returns sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of Vitamin Skincare.
Shipping fees are only refundable when the original items were either shipped incorrectly by Vitamin Skincare or damaged. All other shipping fees are non refundable.
We ask you to please return your items using a tracked postal service. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
Please note that all returns must be sent to Vitamin Skincare and not and local retailer. Any items returned to your local retailer cannot be accepted.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, please call a Personal Shopper on 020 8438 3282.